1. Scope of Warranty Coverage
At LG Service Center Nalasopara West (Shop No. 13 Poonam Palace, Chedda Nagar, Nallasopara West 401203), we stand firmly behind the quality of our repair services. All repairs conducted by our field technicians include a specific limited warranty covering:
- Replaced Spare Parts: Covered under a 30 to 90 days replacement warranty (period specified explicitly on your service invoice depending on the component type).
- Service Workmanship: Covered under a 30 days service labor warranty against recurring faults resulting directly from improper installation or fitting.
2. Warranty Periods by Appliance Component
| Appliance Category | Replaced Part / Repair Conducted | Standard Warranty Term |
|---|---|---|
| Washing Machine | Drain pump, Inlet valve, Water level pressure sensor | 90 Days |
| Washing Machine | Door interlock switch, Suspension rods, Drive belt | 60 to 90 Days |
| Washing Machine | Motherboard / Inverter PCB component repair | 30 to 60 Days |
| Refrigerator | Bimetal thermostat, Defrost timer, Evaporator fan motor | 90 Days |
| Refrigerator | Refrigerant Gas Charging (leak-brazed & refilled) | 60 to 90 Days |
| LED / Smart TV | LED Backlight strip replacement (full set) | 90 Days |
| LED / Smart TV | Power supply board repair / Motherboard servicing | 30 to 60 Days |
| Air Conditioner | Capacitor, Blower fan motor, Contactor | 90 Days |
| Air Conditioner | R32 / R410A Gas Leakage Repair & Charging | 60 to 90 Days |
| Microwave Oven | Magnetron, High-voltage diode, Capacitor | 90 Days |
3. How to Claim Your Warranty
If the replaced component exhibits any failure or fault during the warranty window, follow these simple steps:
- Locate your Service Invoice or your Service Request Number (SRN) provided upon booking.
- Call our technical support desk at 096197 41580 or send a message to our WhatsApp service line.
- Quote your SRN and explain the symptom. A priority follow-up technician visit will be scheduled without diagnostic visit fees.
4. Warranty Exclusions (What is Not Covered)
This warranty covers manufacturing defects and functional failures of the specific parts replaced by us. It does not apply to:
- Damages resulting from high electrical voltage surges, external lightning strikes, or improper domestic grounding/earthing.
- Physical damage, water immersion, fire damage, pest/rodent infestation (e.g. rat wire biting), or transit accidents.
- Repairs, adjustments, or tampering performed by unauthorized third-party technicians after our service visit.
- Pre-existing faults in separate components that were not part of the original repair scope.
- Consumables and cosmetic components (plastic knobs, glass trays, outer cabinet rust, aesthetic scratches).
5. Distinction from Manufacturer Warranty
Please Note: This warranty is provided directly by LG Service Center Nalasopara West as an independent repair facility for post-warranty home appliances. It is separate and independent from the original factory manufacturer warranty offered by LG Electronics Inc. If your appliance is currently covered under an active brand warranty, please contact official LG India customer care directly.