1. Information We Collect
When you use our website or contact our helpline, we collect only the necessary information to schedule, confirm, and execute your doorstep appliance repair service:
- Contact Details: Customer name, mobile phone number, and physical residential address in Nalasopara or surrounding areas.
- Appliance Details: Brand model, appliance type (e.g. washing machine, refrigerator, TV, AC, microwave), and observed fault descriptions.
- System Data: Automatically generated Service Request Numbers (SRN), appointment date/time preferences, and service invoice records.
2. How We Use Your Information
The information we collect is strictly used to:
- Dispatch the nearest field technician to your specified location in Chedda Nagar, Nilemore, or Nalasopara.
- Communicate appointment scheduling details and updates via phone call or WhatsApp message.
- Generate transparent service job invoices and maintain warranty tracking records for replaced parts.
- Provide customer assistance during any follow-up warranty claims.
3. We Do Not Sell Your Data
We value your privacy. We do not sell, rent, trade, or distribute your personal contact information to any third-party marketing companies or advertising networks. Your contact details remain confidential and are used strictly within our service dispatch system.
4. Data Retention & Security
We implement standard electronic safeguards to protect customer booking data against unauthorized access, loss, or misuse. Service records are retained for the duration necessary to honor spare parts warranty periods and maintain tax compliance records.
5. Cookies & Website Analytics
Our website may utilize standard browser cookies to ensure basic website functionality, such as remembering form fields and analyzing aggregate site traffic to improve user experience. You can modify your browser settings to decline cookies if you prefer.
6. Contact Us Regarding Your Data
If you have questions regarding your personal information or wish to update or delete your service records after warranty expiry, please reach out to us:
LG Service Center Nalasopara West
Shop No. 13 Poonam Palace Chedda Nagar Near Sanni Mandir Chedda Nagar Nallasopara West 401203
Phone: 096197 41580